Shipping policy

SHIPPING POLICY

LOCAL SHIPPING

Due to recent global price fluctuations, a temporary adjustment in shipping charges has been implemented. While the overall increase has been substantial, we have taken every possible step to absorb the majority of the impact, ensuring that only a minimal adjustment is passed on to our valued customers.

We remain committed to offering the best possible value and will continue to monitor the situation closely. Once conditions stabilize, we will review and aim to revert to our previous shipping rates.

Shipping Charges by Order Value

Order Value (PKR)	Shipping Charges (PKR)
Rs. 1 – Rs. 4,000	Rs. 300
Rs. 4,001 – Rs. 7,500	Rs. 375
Rs. 7,501 – Rs. 12,000	Rs. 450
Rs. 12,001 – Rs. 50,000	Rs. 500
Rs. 50,001 – Rs. 500,000	Rs. 650

All orders up to a value of Rs. 4,000 will be charged Rs. 250 against delivery charges w.e.f. 13th December 2024. Orders above this value will be charged on the basis of weight and amount, but not more than Rs. 550.

Upon placing an order, you may receive a verification call or SMS from our Customer Service Associate to ensure order accuracy. Once your order has been confirmed, it will be sent to our warehouse for shipment.

Please note that credit card payment processing can take up to 3 business days, depending on the accuracy of the information provided.

If an item or items in a Cash on Delivery (COD) order are out of stock in our warehouse, we will only ship the available item(s). If an item or items in a credit card order are out of stock in our warehouse, our customer service team will contact you regarding a replacement product, where applicable.

You will be informed via phone, message, or email in case a shipment is delayed for any reason.

Your order should generally be delivered within 3–4 business days via available courier services such as Trax, Call Courier, TPL, or BlueEx.

For any paid or COD order that is of bulk quantity or unusually high value, the ManoGi by [MM Embroiders] team may contact the consignee for verification of the transaction and order confirmation. If the customer is not contactable within 3–5 days, ManoGi by [MM Embroiders] reserves the right to cancel the order.

INTERNATIONAL SHIPPING

International shipping rates are calculated based on the destination and the weight of your shipment once all ordered items are arranged. If there is any difference between the shipping charges paid while placing the order and the final charges charged to us by the courier, our customer service team will coordinate with the customer for payment of the difference. Until the difference is settled, the package may remain on hold.
We do not hold any margin in the international shipping charges.
International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the destination country. These charges are the responsibility of the recipient.
International shipping usually arrives within 10–20 business days from the shipped date, excluding holidays. Delivery time depends on payment authorization, order processing, customs clearance, and transit time through the selected courier service, such as DHL or Skynet.
Please note that credit card processing can take up to 3 business days, depending on the accuracy of the information provided by the customer.

IMPORTANT DELIVERY NOTE

Do not accept any package if the flyer/parcel is torn from any side or if the seal of the package has been tampered with.
If you receive a package in a visibly damaged or tampered condition, please refuse the parcel and immediately report the issue to our customer service department so that we can investigate and arrange delivery at the earliest possible opportunity.
ManoGi by [MM Embroiders] does not hold responsibility for any parcel accepted by the customer despite visible tampering, tearing, or damage.
Returns or exchanges may not be entertained for parcels that were accepted despite visible external damage or tampering. Customers are therefore advised to carefully inspect the package before accepting delivery.